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Perspectives on Salesforce, from the people who run it

Practitioner analysis on Salesforce architecture, Agentforce, integrations, and enterprise platform strategy - written by people who deliver this work day to day.

Decision Listicle · Operations & Support · For Operations & Support

Your Salesforce Admin Is a Single Point of Failure. Here's How to Tell Before They Leave.

Most Salesforce orgs don't find out how much operational knowledge lived in one person's head until that person resigns. Here are the specific, checkable signs of single-admin risk - and what to do about each one before it becomes a crisis.

Comparison · Salesforce Decisions · For Admins

Admin, Developer, or Architect: Who Does Your Salesforce Org Actually Need?

Most Salesforce teams don't decide what to hire next by job title - they decide by what's about to break. Here's how to tell which role you actually need, and when you don't need a new hire at all.

News Analysis · Agentforce & AI · For Executives & Decision-Makers

Salesforce in Claude: An Enterprise Architect's Pre-Pilot Checklist

Salesforce in Claude is moving from a closed pilot toward open beta this month. Before it touches a production org, Salesforce architects need to understand how the access model really works and what Salesforce still hasn't said.