Real engagements, real Salesforce outcomes
A look at how we've partnered with global enterprises to scale platforms, stabilise operations, and unlock new capability on Salesforce.
Client stories
Scaling a Salesforce Experience Cloud onboarding platform across multiple markets
Delivery Hero
Senior Product Manager, Delivery Hero
“CloudAvant played a key role in scaling a Salesforce-based onboarding platform used globally across multiple countries. The solution enabled faster rollouts, improved user adoption, and provided a reliable foundation to support rapid international growth.”
- Built an Experience Cloud and Lightning Web Components solution for onboarding new restaurants and shops globally
- Developed complex LWC components to improve the onboarding interface and drive user adoption
- Delivered multiple integrations connecting Salesforce orgs with third-party applications
- Configured AppExchange tools including DocuSign CLM and Nintex DocGen for complex business requirements
Migrating an acquired business from SAP C4C to Salesforce Service Cloud
Mastercard
Technology Manager, Mastercard
“CloudAvant supported the delivery of Salesforce Service Cloud for a newly acquired Mastercard subsidiary, including a large-scale data migration. The engagement helped stabilise operations quickly, ensured a smooth rollout, and enabled teams to transition confidently onto Salesforce with minimal disruption.”
- Delivered the Service Cloud rollout with a multi-functional team of six developers and QA engineers
- Designed and executed a data migration strategy moving records from SAP C4C CRM to Salesforce
- Built custom Apex batch processing and callout classes to handle the migration's data volume and complexity
- Maintained delivery quality under a tight migration timeline through structured code review
Digitising a vendor and construction lifecycle with Experience Cloud
Aldar
Project Manager, Aldar
“CloudAvant delivered a Salesforce Experience Cloud solution to support the end-to-end villa construction lifecycle. The platform improved collaboration between internal teams and external vendors, increased transparency, and accelerated execution across complex construction workflows.”
- Built Lightning Web Components for an external-facing vendor portal on Experience Cloud
- Automated key construction-lifecycle processes with Flows and Apex to cut manual handoffs
- Integrated external vendors directly into the platform for real-time process updates
- Improved cross-team visibility between internal stakeholders and external vendors
Operating a multi-region B2B Commerce and Service Cloud platform
Brenntag
Program Director, Brenntag
“CloudAvant contributed to enhancing Salesforce B2B Commerce and Service Cloud capabilities across multiple markets. The work streamlined core business processes, improved platform usability, and delivered measurable efficiency gains for both internal teams and external customers.”
- Built custom B2B Commerce storefront components: product catalog, cart, and checkout with live inventory and pricing
- Designed Service Cloud case management across regions, including Qualtrics survey integration and NPS-driven case automation
- Built Agentforce capabilities on Prompt Templates and Apex-backed actions that pull account history and survey sentiment directly onto service cases, so agents get case context without leaving the console to research it
- Connected survey and NPS signals to case automation so negative sentiment routes and prioritises itself instead of relying on an agent to notice it
- Ran EMEA Salesforce operations, coordinating a developer team across production support and Salesforce-SAP integration work
More Salesforce delivery experience
A broader look at the kind of enterprise Salesforce work we take on - shared here without naming clients where we don't have publishing permission.
Designing a multi-agent Agentforce and Data Cloud layer across sales, service, and e-commerce
Designed and built a set of Agentforce agents spanning sales, service, and e-commerce - some grounded entirely in CRM data, others powered by Data Cloud's unified profiles and real-time web retrieval. Each agent was scoped to a specific, well-defined business question rather than deployed as one general-purpose assistant: Data Cloud earned its place where the question genuinely needed a unified profile or external context, not by default.
- Built Salesforce-native agents for account intelligence, order lookup, and sales activity summaries, grounded in CRM data via Prompt Templates and Apex-backed actions
- Automated call logging, task creation, and survey/feedback summarisation directly inside existing sales and service workflows
- Added a document and knowledge retrieval agent to reduce manual searching across enablement and product content
- Designed a Data Cloud-powered public website agent and a separate logged-in e-commerce agent, each grounded in unified customer profiles rather than sharing one assistant
- Built a web-retrieval agent for competitive and market intelligence, feeding external signals into account planning
- Unified CRM, transactional, and digital-behaviour data in Data Cloud as the grounding layer for the highest-value agents, rather than applying it everywhere by default
Building a multi-region B2B Commerce platform for complex account hierarchies
A B2B Commerce and Experience Cloud implementation spanning EMEA, North America, LATAM, and APAC for a manufacturer's global customer platform - connecting distributors and internal teams through a single commerce experience covering ordering, account self-service, and support. Catalog, cart, checkout, order history, invoicing, and account self-service were built on Lightning Web Components and Apex, on top of standard B2B Commerce objects, with feature and entitlement control engineered specifically for large, multi-location account hierarchies.
- Built catalog, cart, checkout, order history, and account self-service as custom Lightning Web Components and Apex on top of standard B2B Commerce objects (Web Store, Web Cart, Buyer Account, Buyer Group, Entitlement Policy)
- Engineered a custom Feature Management Control Center in Apex and LWC to control which commerce capabilities, catalogues, and Buyer Group/Entitlement Policy rules applied to which account and location, with bulk-safe Apex to hold governor limits across large account hierarchies
- Built shared Lightning components to serve four regions from one codebase, so one region's changes couldn't break another region's checkout or catalog rules
- Delivered bulk Experience Cloud user provisioning and onboarding automation via Apex, Queueables, and Flow
Rebuilding a multi-brand customer service experience on Experience Cloud LWR
Replaced a legacy Aura-based help site and fragmented CRM orgs with a single public Experience Cloud LWR service site spanning 30+ country domains, consolidated onto Service Cloud. Custom Metadata-driven configuration replaced duplicated per-brand Aura pages, and a public Lightning Web Components return portal let customers look up orders and submit after-sales requests without contacting the service desk.
- Engineered a Custom Metadata-driven header, footer, and locale-routing model so 30+ country domains share one LWR codebase instead of duplicated per-brand Aura pages
- Built a public return portal on Experience Cloud with custom Lightning Web Components and Apex, letting customers look up orders and submit after-sales requests directly
- Delivered guest-facing Knowledge and FAQ as Lightning Web Components and re-platformed the article base from the legacy org into the new Service Cloud orgs, segmented by brand
- Configured Einstein Bot on the service site and ran the go-live cutover across custom domains, DNS, and pilot markets - deployed through Salesforce CLI and GitLab CI across sandbox, UAT, and production
Multi-Country Sales Cloud Rollout
Rolled out Salesforce Sales Cloud across 15+ sales companies for an international technology and manufacturing enterprise, standardising core sales processes while adapting to country-specific requirements across EMEA.
- Delivered a custom CPQ implementation with heavy custom coding for the three largest sales companies
- Built a Partner Community on Experience Cloud used by partners across Europe
- Integrated Sales Cloud with third-party and legacy systems via REST, SOAP, and Streaming APIs to keep data in sync across the rollout
- Delivered the full lifecycle: requirements, design, development, testing, deployment, and post-go-live support
Multi-Market B2B Commerce Experience
Delivered a large-scale Salesforce implementation combining B2B Commerce, Sales Cloud, and Service Cloud for a multi-market enterprise, streamlining the order-to-fulfilment process for business customers.
- Built B2B Commerce storefronts on Experience Cloud with custom Lightning Web Components
- Automated order-to-fulfilment workflows connecting Sales, Service, and Commerce processes
- Provided ongoing platform support to keep the storefront and integrations running smoothly
Enterprise Salesforce Operations & Support
Ran Salesforce operations for a multi-region enterprise: production support, enhancements, and Salesforce-SAP integration issues across EMEA, coordinated through a dedicated developer team.
- Triaged and resolved tickets across user access, platform errors, and integration failures through a coordinated developer team
- Resolved recurring Salesforce-SAP integration issues affecting business-critical processes
- Built a structured support model covering enhancements, bug fixes, and stakeholder communication
Contract Lifecycle Automation
Integrated Salesforce with DocuSign CLM for a finance-sector client, connecting CRM data to contract and approval workflows to reduce manual document handling.
- Built an API-based integration between Salesforce and DocuSign CLM
- Automated contract and approval workflows tied to Salesforce records
- Improved reliability and traceability of the document lifecycle